Internist Dr. Ray Tangunan’s priority is providing outstanding patient-centered care.  However, it became difficult to do so once already declining reimbursements were tied to quality measure reporting.  A key challenge for his practice was keeping up with ever-changing quality reporting standards, plus compliance with State and Federal regulations.

Dr. Tangunan, like many providers, lacked the staff, training and infrastructure needed to properly capture and document required patient care data originating both inside and outside of his office.  Working with Reliance allowed him to continue doing what he did best, while receiving hands-on training and support, specifically in utilization management, care transitions, and quality measure documentation.  Moreover, Reliance’s analytic solutions tracked costs by procedure, and identified gaps in care which led to better patient outcomes. 

Over three years, there were substantial improvements in his office workflow, data documentation and care management. The cost savings and enhanced quality resulted in a sizable bonus from the Centers for Medicare and Medicaid Services (CMS) Medicare Shared Savings Program.  Thanks to Reliance, Dr. Tangunan’s practice is not only on a financially sustainable footing but positioned to succeed in a value-based care environment.